CANCELLATION POLICY

We understand that at times you may be unable to attend an appointment. Unfortunately, missed appointments reduce the ability of appointments for people who may be urgently seeking medical attention.

 

Our practice has a reminder system whereby an SMS Text Message will be sent to your mobile phone confirming the time and date of your appointment one day prior.

 

Calling and cancelling your appointment with at least 2 hours notice is required by your Doctor, if you are unable to attend.

Patients who arrive after their appointment time has passed have missed their appointment. Please call if you are arriving late or need to reschedule the appointment to avoid charge.

 

If you fail to attend a Booked Appointment with your G.P. without a valid urgent reason you will be charged a Missed Appointment fee of $35, which must be paid before rebooking a further appointment.

Our office is located in Melbourne CBD however our staff are working remotely and we are not offering clinical services at that location.

 

For Life-Threatening Emergencies Call 000
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(03) 9909 7540
Fax (03) 9909 7544

© Dr. Maclay General Practice 2019