Image by Artem Maltsev

MISSED APPOINTMENT FEES AND
CANCELLATION POLICY 

We understand that at times you may be unable to attend an appointment. Missed appointments reduce the availability of appointments for people who may be urgently seeking medical attention. 

If you fail to attend a Booked Appointment on time with Dr. Maclay without a valid urgent reason you will be charged a Missed Appointment fee of $35, which must be paid before rebooking a further appointment.

HOW TO AVOID MISSED APPOINTMENT FEES

  • Please arrive on time of your appointment, 90% OF OUR APPOINTMENTS COMMENCE EXACTLY AT THE APPOINTMENT TIME.

 

  • Please be available and waiting for the call at least 5 minutes before telephone consultation appointment time. Please be in a quiet private space where you can concentrate on the call. (Avoid tram/train/workplace/eating). The Doctor will call 4 times and if you do not answer the appointment is missed - and will incur a missed appointment fee.

  • If you wish to cancel the appointment or reschedule you will need to inform our clinic at least 2 hours prior to the appointment time. If you fail to do so missed appointment fee will be applied.